MyGovHK login to G.F. 340 On-line Application System Frequently Asked Questions

Application Procedures	Please read Q1 to Q12
General Technical Questions	Please read Q13 to Q14
Operating Systems and Browsers, Settings Problem, and Pop-up Window	Please read Q15 to Q20

About application procedures

An applicant can submit G.F.340 on-line application form through the following website/system:

(1) http://www.csb.gov.hk/english/recruit/application/330.html and then click the item "G.F.340 On-line Application System"; or

(2) http://www.csb.gov.hk/english/recruit/7.html and then click the item "Government Vacancies", or

(3) http://www.gov.hk/en/theme/mygovhk/ and then select "Forms" -> "List of Government Forms" -> "Employment" -> "Job Search" -> "Apply for Government Jobs".

If an applicant wishes to enquire, amend application data and submit supplementary information through G.F.340 On-line Application System, please access the URL at http://www.csb.gov.hk/english/recruit/application/330.html and then click the item "G.F.340 On-line Application System", or http://www.gov.hk/en/theme/mygovhk/ and then select "Forms" -> "List of Government Forms" -> "Employment" -> "Job Search" -> "Apply for Government Jobs".

Please read the following frequently asked questions.

Q1	What should the applicant pay attention to if he/she selects to submit on-line application through MyGovHK account?
A1	When applicant submits on-line application through MyGovHK account, applicant may select to transmit any personal data in MyGovHK account to G.F.340 On-line Application System for “Auto-fill” function. However, some fields may not be auto-filled correctly due to different formats, types, language version, etc.. Applicant is advised to verify each field and edit it if necessary before submission of on-line application.
Q2	If the applicant does not have a MyGovHK account or does not provide Hong Kong Identity Card Number (HKID) or Passport/ Travel Document Number in MyGovHK account, can the applicant use the "Auto-fill" function to submit on-line application?
A2	Only applicant holding a MyGovHK account with HKID or Passport/ Travel Document Number can use the "Auto-fill" function. Nevertheless, applicant who does not have a MyGovHK account or does not provide HKID or Passport/ Travel Document Number in MyGovHK account may submit on-line application through the Civil Service Bureau website.
Q3	Does the applicant need to submit different on-line application form if he/she wishes to apply more than one job at the same time?
A3	Applicant may complete one on-line application form for more than one job currently being advertised for recruitment.
Q4	Can the applicant change the PIN and e-mail address afterwards?
A4	Applicant cannot change the PIN and e-mail address afterwards.
Q5	Can the applicant save the application data for future use?
A5	If you cannot complete the whole application within 2 hours, you can use the “Partially Save” button to save the parts you have input. You can then restore the saved data into the application form when you login the system with the HKID or Passport / Travel Document Number and the PIN again for continuation of the application, or when you apply for other jobs through the system in future.
Q6	How does the applicant know that the on-line application procedure is completed?
A6	An on-line application number will be generated after you have completed the on-line application form. The Government will acknowledge receipt through e-mail within 2 hours after your successful submission.
Q7	Can the applicant amend the application data or provide supplementary information after submission of application?
A7	You can use your HKID or Passport / Travel Document Number, e-mail address and PIN to enquire or amend the application data within the application period or to provide supplementary information (twice at most) within the application period.
Q8	What should the applicant pay attention to if he/she selects to amend/ enquire the submitted application/ submit supplementary information through MyGovHK account?
A8	When applicant selects to amend/ enquire submitted application/ submit supplementary information through MyGovHK account, his/ her HKID or Passport/ Travel Document Number and e-mail address in MyGovHK account will be transmitted to G.F.340 On-line Application System for “Auto-fill” function.
Q9	For correction of or access to personal data, or enquiring about recruitment matter, which department should the applicant contact?
A9	For correction of or access to personal data after submission of the application form or enquiries on recruitment matters, please contact the subject officer of the recruiting grade / department as specified in the recruitment advertisement or e-acknowledgement. Their contact details are also available from the Civil Service Bureau homepage.
Q10	For applicants holding academic and/ or professional qualifications obtained from institutions or professional bodies outside Hong Kong, what should the applicant do?
A10	For applicants holding academic and/ or professional qualifications obtained from institutions or professional bodies outside Hong Kong, please send copies of your diplomas/ certificates, transcripts of studies and official documents stating the mode of delivery (e.g. full time/ part time, on campus/ distance learning, etc.) of the study programmes to the recruiting grade/department after successfully submitting the on-line application. Please specify the job title, the on-line application number, your name and HKID or Passport / Travel Document number in your submission. To facilitate assessment of qualifications, documents on the prior qualifications obtained should also be supplied as far as possible. Do not send any originals of diplomas/certificates or other qualification documents.
Q11	When applicant submits the G.F.340 On-line application form, the error message of Inconsistent System Status is popped up. What should he/ she do?
A11	Please check whether all date entries meet the system requirement i.e. input date in the format of dd/mm/yyyy or mm/yyyy according to the example listed in the respective items of the e-form. Please use a '/' as the separation for day, month and year. (For example : Issued Date of the Public Examination Results (mm/yyyy), please input 08/2010; Date of Full Employment Record (dd/mm/yyyy), please input 01/08/2010). The day in the format dd/mm/yyyy cannot be left unfilled. (For example, to input 08/2010 in the field of Date of Full Employment Record (dd/mm/yyyy), this input cannot meet the system designated requirement for date entries.)
Q12	Some sections such as Full Employment Record to Date require applicant to input data in chronological order. Is it correct to input data from the earliest date up to latest/ present date?
A12	Some sections require applicant to input data in chronological order. Please input the data in sequence from the earliest date up to the latest/present date. (e.g. from 1980 up to 2010)

General Technical Questions

Q13	What is the system requirement for using the fillable PDF application form?
A13	Applicants can fill in the application details on the fillable PDF form by using Adobe Reader 8 or later versions. Please choose “Save” function in the Adobe Reader software to save the form. Please print and duly sign the application form before submission. All completed application forms must be submitted to the recruiting departments/ grades on or before the deadline by post or by hand according to the addresses specified in the recruitment advertisements. If necessary, you may download the software from the following website: Adobe Reader

Q14	Why are some Chinese characters not displayed on my computer?
A14	This system adopts Unicode as the encoding standard for Chinese characters. Therefore, your computer has to support Unicode in order to display the Chinese characters (including Hong Kong Supplementary Character Set (HKSCS)) properly. For more information, please refer to: FAQs about GovHK Online Services - Other Technical Questions and Trouble Shooting Hong Kong Supplementary Character Set (HKSCS)

Operating Systems and Browsers, Settings Problem, and Pop-up Window

Q15

What is the system requirement for using the on-line application system?

A15

This system has been tested for the following combination of popular operating systems and browsers –

	Microsoft Windows 8.1	Microsoft Windows 10	Mac OS X	Linux
Microsoft Internet Explorer 11	Yes	Yes	Not Applicable	Not Applicable
Microsoft Edge 13-18	Not Applicable	Yes	Not Applicable	Not Applicable
Microsoft Edge 80-85	Yes	Yes	Yes	Not Applicable
Mozilla Firefox 27 - 81	Yes	Yes	Yes	Yes
Safari 7 - 14	Not Applicable	Not Applicable	Yes	Not Applicable
Google Chrome 30 - 86	Yes	Yes	Yes	Yes

For Mozilla Firefox users:
This system makes use of server certificates issued by the Hongkong Post for protecting your data during network transmission. However, Mozilla Firefox does not have the Root Certification Authority (CA) Certificates of Hongkong Post by default. You need to configure the browser of your computer to recognise certificates issued by the Hongkong Post. Please see Q17 below on how to download and install the Hongkong Post Root CA Certificates.

Q16

My web browser is equipped with a "user agent switcher plug-in" which enables my web browser to be switched as if it is one of the web browsers supported by your system. However, when I use the web browser equipped with a "user agent switcher plug-in", there is/are system error(s) that prevent me from completing and/or submitting my job applications.

A16

It is not advisable to use any "user agent switcher plug-in" equipped web browser to use our system and switch the web browser as if it is one of the supported browsers because it may cause system error to your applications. Applicants should use the web browsers supported by this system (please refer to Q15 for details) with no installation of "user agent switcher plug-in" in order to avoid any delay or error to the job application(s).

Q17

Warning messages “Website Certified by an Unknown Authority” or “Secure Connection Failed” pop up on the Firefox browser of my computer when I use this on-line system. What should I do?

A17

This system makes use of server certificates issued by the Hongkong Post for protecting your data during network transmission, but Firefox 66 or earlier versions do not have the Root CA Certificates of Hongkong Post by default. You have to configure the browser of your computer to recognise certificates issued by the Hongkong Post. Please visit the following page to download and install the Hongkong Post Root CA Certificates as illustrated:

Hongkong Post Root CA Certificates
www.hongkongpost.gov.hk/product/download/root/index.html

To install Hongkong Post Root CA Certificate

Click on the link for “Hongkong Post Root CA 3 certificate” as highlighted above
For Firefox users, tick the checkbox “Trust this CA to identify websites” and click “OK”
Click on the link for “Hongkong Post e-Cert CA 3 – 17 certificate” as highlighted above and repeat steps 2 or 3

Q18

Why the "Close" button does not work in Mozilla Firefox?

A18

It is due to a default setting in the Mozilla Firefox. To close the window, please simply click on the close icon (i.e. the cross button) in the application window. Alternatively, if you are very familiar with Mozilla Firefox, please follow the steps below:

Start Mozilla Firefox
Enter "about:config" in the address
Find the option "dom.allow_scripts_to_close_windows" and set it to true.

Q19

The system has displayed “Machine Settings Problem”. What should I do?

A19

Your browser should enable JavaScript.

Microsoft Internet Explorer:

Start Microsoft Internet Explorer.
On the "Tools" menu, click "Internet Options".
Click the "Security" tab. Then follow these steps:
- Click "Internet" zone (i.e. the world icon), and then click "Custom level...".
- In the "Security Settings - Internet Zone" dialog box, scroll down to the "Scripting" section. Click "Enable" for "Active Scripting" option.
- Click "OK"
Click "Apply", and then click "OK".

Mozilla Firefox:

Start Mozilla Firefox.
On the "Tools" menu, click "Options...".
In the "Content" tab, select the "Enable JavaScript" check box to turn on the JavaScript.
Click "OK".

(Note: Your system administrator may have applied the JavaScript settings, you are not allowed to update the setting by yourself. In this case, please consult your system administrator for assistance.)

Q20

My web browser displays an Information bar and notifies me that a pop-up window has been blocked. What should I do?

A20

If you are using Microsoft Internet Explorer, please click the Information bar and then click "Always Allow Pop-ups from This Site" and click "Yes" to continue. If you are using Mozilla Firefox, please click the Options button on the Information bar and then click "Allow Pop-ups from (this website)" and press the F5 key to re-load the page again. Please also check your toolbar / antivirus software for proper settings. (Note: Your system administrator may have applied the Pop-up Window settings, you are not allowed to update the setting by yourself. In this case, please consult your system administrator for assistance.)