The “Super App” enables login via “HKPF Digital Services Logon” or “iAM Smart”, allowing users to report non-emergency cases and submit applications for licences, permits and other relevant services using the auto form-filling function. It also supports online payment and application status tracking. Real-time updates and push notifications are sent through a personalised “Message Centre”, ensuring timely and efficient communication with users.

A key feature of the “Super App” is the AI chatbot “YesSir”. Previously, the public had to navigate through multiple webpages to find information about police services for determination of appropriate actions to be taken. Now, “YesSir” delivers human-like responses to public enquiries and supports dissemination of both textual and multimedia content, significantly speeding up and simplifying information searches, offering truly seamless and consistent user experiences.

By streamlining application procedures and digitalising workflows, consolidating services, and offering attentive AI-powered support, the “Super App” of HKPF becomes a model of public service innovation, demonstrating HKPF’s continuous efforts in and commitment to transforming public services in response to user needs.