Civil Service Bureau - Pensioners' medical and dental benefits

The following persons are eligible for medical and dental benefits on the same basis as serving government officers:

"Family" means the retired civil servant's spouse and children who are unmarried and under the age of 21. In the case of children aged 19 or 20, they must also be in full-time education or in full-time vocational training, or dependent on the retired civil servant as a result of physical or mental infirmity.

Retired officers with the pension or annual allowance suspended either under the Pensions Ordinance or Pension Benefits Ordinance are not in receipt of a pension or an annual allowance. They and their families are therefore not eligible for medical and dental benefits during the period of suspension of pension or annual allowance.

How to obtain treatment

Retired civil servants and/or their eligible dependants can seek treatment at Department of Health and Hospital Authority medical and dental facilities (designated facilities) throughout the territory (List). The Medical and Dental Benefits Eligibility Checking System (ECS) has been fully rolled out since 30 June 2008. Retired civil servants and their eligible dependants only need to advise counter staff of the designated facilities that they are eligible for civil service medical and dental benefits and produce valid proof of identity (e.g. Hong Kong Identity Card, Hong Kong Birth Certificate) for their inspection when they seek treatment at the designated facilities. The counter staff will verify their eligibility through the ECS.

Retired civil servants without Hong Kong Identity (HKID) cards and their eligible dependants without HKID cards or Hong Kong Birth Certificate (for dependent children under the age of 11) are not covered by the ECS. The retired civil servants concerned should obtain Try. 447 (revised 2008) for themselves and their eligible dependants for presentation to the counter staff of the designated facilities when seeking medical or dental treatment. Try. 447 (revised 2008) may be obtained from the Treasury Pensions Enquiry Office of the Treasury, either in person or by post (Room 107, 1st floor, Immigration Tower, 7 Gloucester Road, Wan Chai, Hong Kong), by phone (2829 5113, 2829 5114, 2845 8866), by fax (2519 3222) or by e-mail (pension@try.gov.hk).

The form can also be obtained in person at the Pensioner Services Unit of the Civil Service Bureau (8/F, West Wing, Central Government Offices, 2 Tim Mei Avenue, Tamar, Hong Kong).

How to make a dental appointment while residing overseas

For retired civil servants and/or their eligible dependants residing overseas who wish to have a dental check-up during a visit to Hong Kong, they can either write or send an e-mail to the following office three months prior to their arrival in Hong Kong:

They should also supply their pension payment number (if applicable), Hong Kong Identity Card or passport numbers, period of visit to Hong Kong, last Government dental clinic attended, correspondence address and a copy of valid student card of children (if applicable).

A check-up appointment will be reserved in the last clinic attended or in an evening clinic. Confirmation in the form of a letter or an e-mail will be sent to them by the Dental Service Central Office.

Enhanced Diagnostic Services

A new Block G Imaging Centre for civil service eligible persons (CSEPs) at Queen Elizabeth Hospital (QEH) has commenced services with effect from 3 January 2011. The Centre will provide Computed Tomography (CT), Magnetic Resonance Imaging (MRI) and ultrasound scanning services for CSEPs in addition to the existing imaging services provided at Hospital Authority hospitals. CSEPs may refer to the detailed note setting out the arrangement in detail. The waiting time of the respective diagnostic services provided in the Centre will also be updated regularly for CSEPs' information, and the gist has been summarised in the leaflet.

Enhanced Specialist Out-patient Services

9H Specialist Clinic at Prince of Wales Hospital

A new specialist out-patient (SOP) clinic for CSEPs, namely 9H Specialist Clinic (9HSC) at Prince of Wales Hospital has commenced service with effect from 26 March 2012. It provides general SOP services in seven specialties including ear nose & throat, family medicine, gynaecology, medicine, orthopaedics & traumatology, paediatrics & adolescent medicine, and surgery. CSEPs who have made an appointment for first consultation at an HA SOP clinic may opt to utilise 9HSC services. Related administrative details are set out in the detailed note, and the gist has been summarised in the leaflet.

Saturday Specialist Out-patient Services at Queen Mary Hospital

Extra SOP services sessions for CSEPs will be available on Saturday morning at Queen Mary Hospital (QMH) with effect from 1 September 2012, providing general SOP services in four specialties including gynaecology, medicine, orthopaedics & traumatology, and surgery. CSEPs who have made an appointment for first consultation at an HA SOP clinic (other than 9HSC) may opt to utilise the Saturday SOP services at QMH. Related administrative details are set out in the detailed note, and the gist has been summarised in the leaflet.