Hotline Counselling Service on Stress Management
The Civil Service Bureau has commissioned the Christian Family Service Centre to provide a new round of hotline counselling service on stress management from 1 July 2020 to 30 June 2022. The service aims to help staff cope with stress from work and other personal problems. Staff, including civil servants, Non-Civil Service Contract staff and Post-Retirement Service Contract staff, from some 60 bureaux/departments which do not have dedicated counselling service may use this hotline.
The hotline number is 2191 7299 and the scope of the hotline counselling service is as follows –
Staff in need of the counselling service are encouraged to call the hotline and they are not required to disclose their names. The counsellors will require the callers to provide some brief information (e.g. name of the department) so that the counsellors can ascertain if the callers are covered by this counselling service. Information provided by the callers and the content of counselling will be kept in strict confidence.
A number of departments, including the Correctional Services Department, the Customs and Excise Department, the Department of Health, the Electrical and Mechanical Services Department, the Fire Services Department, the Hong Kong Police Force, the Hongkong Post, the Housing Department, the Immigration Department, the Social Welfare Department and the Transport Department, provide dedicated counselling service to help their staff cope with stress arising from work and other personal problems.