What's New on Civil Service Medical and Dental Benefits

Provision of Designated Services for Civil Service Eligible Persons at The Chinese Medicine Hospital of Hong Kong

From 20 July 2026 onwards, designated services are provided to civil service eligible persons (CSEPs) at The Chinese Medicine Hospital of Hong Kong. The designated services are positioned as primary healthcare, covering general outpatient consultation (including Western medicine consultation to be provided as necessary), general outpatient intervention and outpatient integrated allied health services. There are 5 000 quotas for designated services in each of the first two years, i.e. 10 000 quotas in total for the two years. For details about the designated services and appointment booking, please visit https://www.csb.gov.hk/english/admin/benefits/64.html#DesignatedServicesprovidedbyCMHHK.

The Pilot Scheme on Dental Services for Civil Service Eligible Persons in Shenzhen will be extended for 12 months (hereafter “PDSSZ Phase 2”). The invited CSEPs will receive designated dental services, including oral imaging (X-ray) check and dental scaling services at the Shenzhen New Frontier United Family Hospital, during the service period from 1 March 2026 to 28 February 2027. For details about the PDSSZ Phase 2, please visit the website of Department of Health (DH) at https://www.dh.gov.hk/english/main/main_ds/main_pdssz.html.

The Government will implement the Civil Service Eligible Persons Seasonal Influenza Vaccination Pilot Scheme in 2026/27 on 17 September 2026 to provide Civil Service Eligible Persons (CSEPs) with free influenza vaccination services at all six families clinics. CSEPs can make appointments from 8:00am on 8 September 2026 through the Families Clinics Online Booking System (https://www.clinical.dh.gov.hk/OnlineBookingWeb/?lng=en#/PDQAS/login) or the Automated Telephone Booking System (Tel. No.: 3950 9800) (for details, please refer to the flow chart).
CSEPs are reminded to allow time in advance to register and activate their accounts on the Families Clinics Online Booking System in order to make appointments for vaccination services online (https://www.dh.gov.hk/english/‌clinictimetable/fc_booking.html). In addition, before receiving the vaccinations, eligible persons aged 18 or above are required to register eHealth accounts (https://www.ehealth.gov.hk/en/you-and-your-family/how-to-register/register-online.html) for record. If a CSEP has a vaccination record (i.e. vaccination record card), please also bring it along for healthcare use by the healthcare staff.
To further facilitate serving civil servants in receiving influenza vaccinations, the Government will continue to arrange outreach vaccination services at specified government buildings on specified dates on a pilot basis. Details of the outreach services will be announced separately.

Service period of the Pilot Scheme on Dental Services (Dental Scaling) for Civil Service Eligible Persons will be extended to 28 February 2027. For details, please visit the website of the DH at https://www.dh.gov.hk/english/main/main_ds/main_psds.html.

The online booking service of families clinics has been fully launched. CSEPs would need to apply in advance for the Families Clinics Online Booking System (Online Booking System) Account if they wish to make appointment in families clinics online.
CSEPs can submit completed electronic forms (e‑Forms) of “Application for Families Clinics Online Booking System Account” via this weblink , the weblink on the websites of DH or @DH Mobile App . Please refer to Annex and the demonstration in DH’s website for the application and activation procedures for Online Booking System accounts.
CSEPs who have successfully applied for and activated their accounts can log in the Online Booking System via this weblink .

Function of booking same-day civil servant discs in the “Book FMC” module in the “HA Go” mobile application has fully rolled out to all FMCs offering civil servant discs.
For information on the booking flow, please refer to Annex. For the demonstration video and user guide, please refer to the “Book FMC” page of “HA Go” website.

The pilot scheme for provision of civil servant discs for serving civil servants in the evening session of the FMCs of the Hospital Authority currently at Wan Chai Violet Peel FMC and Tuen Mun FMC has been extended to Yau Ma Tei Jockey Club FMC with effect from 1 April 2025.