Civil Service Bureau – Performance Pledges
Review on Performance (2023-24)
(I) Services provided to the public
Services | Time Required1/ Service Target |
Targets Achieved (%) |
---|---|---|
Recruitment | ||
(a)
Notify candidates for Common Recruitment Examinations and Basic Law and National Security Law Tests (Degree/Professional Grades) of examination details
|
12 calendar days before the examinations | 98.8% |
(b)
Issue results of Common Recruitment Examinations and Basic Law and National Security Law Tests (Degree/Professional Grades)
|
Within one month after the examinations | 100% |
(II) Internal services provided to bureaux/departments (b/ds) in the Government
Services | Time Required1/ Service Target |
Targets Achieved (%) |
---|---|---|
(1) Appointment | ||
(a)
Examine promotion/appointment cases of which the Secretary for the Civil Service (SCS) is the appointment authority and seek further information and comment where necessary from departments before forwarding recommended cases to the Public Service Commission (PSC)
|
3 weeks | 100% |
(b)
Process requests for updating of Guides to Appointment (G/A), including approving the updated G/A for straight-forward cases or making necessary enquiries with departments for cases where information and/or comments have to be sought further from departments
|
3 weeks | 98.9% |
(c)
Process requests for qualifications assessment for civil service appointment, including advising on assessment results for straight-forward cases or forwarding requests to Hong Kong Council for Accreditation of Academic and Vocational Qualifications (HKCAAVQ) for cases where advice from HKCAAVQ is necessary or making necessary enquiries with departments for cases where further information has to be sought from departments
|
4 weeks | 100% |
(d)
Grant approval for the conduct of a promotion exercise to ranks of which SCS is the appointment authority upon receipt of all required information from initiating b/ds
|
2 weeks | 95.4% |
(e)
Approve applications for engaging non-civil service contract (NCSC) staff exceeding the permitted ceiling or special NCSC quotas
|
Process 90% of the cases within 9 working days | 100% |
(2) Creation of Supernumerary Post | ||
Process applications for creation of supernumerary directorate posts | 9 working days | 100% |
(3) Allowances and Conditions of Service | ||
Education Allowance | ||
(a)
Process applications for Mainland and Local Education Allowance/Overseas Education Allowance (MLEA/OEA) for schools not on the Approved Schools List
|
9 working days | 100% |
(b)
Process applications for payment of MLEA/OEA for officers' children who have been absent from school in excess of 30 days
|
9 working days | 100% |
Subsistence Allowance | ||
(c)
Process applications for special subsistence allowance, non-standard rates of subsistence allowance and reimbursement of other expenses
|
4 working days | 100% |
Conditions of Service for Officers Posted/Seconded Outside Hong Kong | ||
(d)
Determine and advise on matters relating to the terms and conditions of service for officers posted/seconded outside Hong Kong
|
3 weeks | 100% |
Job-related Allowances and Overtime and Related Allowances | ||
(e)
Determine and advise on cases relating to the payment of the existing job-related allowances and overtime and related allowances
|
Process 80% of the cases within 4 weeks | 100% |
(4) Conduct and Discipline | ||
Disciplinary Cases | ||
(a)
Process cases requiring a disciplinary hearing [under sections 9 and 10 of the Public Service (Administration) Order (PS(A)O)], from notifying the officer on the ordering of the hearing to seeking PSC's advice on the recommended punishment
|
(i) Process 50% of the cases within 6 months (ii) Process 80% of the cases within 9 months |
(i) 100% (ii) 100% |
(b)
Process cases not requiring a disciplinary hearing [under section 10(3) of the PS(A)O (i.e. abscondment cases) and section 11 of the PS(A)O (i.e. cases of criminal conviction)], from receiving the requisite information or inviting the officer's representation in mitigation of punishment to seeking PSC's advice on the recommended punishment
|
(i) Process 50% of the cases within 1 month (ii) Process 80% of the cases within 3 months |
(i) 100% (ii) 100% |
Legal Assistance | ||
(c)
Process applications for legal assistance from officers in criminal/civil proceedings or formal inquiries
|
9 working days | 100% |
(5) Leave and Passage | ||
(a)
Process applications for leave from Heads of Departments
|
4 working days | 100% |
(b)
Process applications for exemption from the requirement to consult a medical board for the grant of prolonged sick leave under CSR 1282 or 1283 upon fulfilling the conditions laid down in relevant CSB guidelines in May 2010
|
10 working days | 100% |
(c)
Process applications for exceptional approval to upgrade duty passage upon fulfilling the conditions laid down in relevant CSB guidelines in February 2009
|
5 working days |
100% |
(6) Housing Benefits | ||
(a)
Notify successful applicants for Non-departmental Quarters after each meeting of the Quarters Allocation Committee
|
On the same day as the meeting | 100% |
(b)
Process claims for removal allowance and forward to the Treasury for payment
|
4 working days | 100% |
(7) Civil Service Training and Development | ||
Training and Development | ||
(a)
Submit proposals to b/ds on requests for customised training services
|
Process 90% of the cases within 3 weeks | 100% |
(b)
Submit proposals to b/ds on requests for consultancy services or Human Resources Development (HRD) studies
|
Process 90% of the cases within 7 weeks |
100% |
(c)
Issue regular invitations to b/ds for course nomination
|
4 weeks before deadline of nomination | 100% |
(d)
Issue notifications to b/ds to confirm placement for regular training programmes
|
2 weeks before commencement of courses |
100% |
Quality of Service | ||
(e)
Provide training programmes
|
For 80% of the courses / programmes, 80% of the trainees rate them "very effective" or "outstanding" on a 5-point scale |
100% |
(f)
Provide consultancy services/HRD studies
|
85% of client departments are “very satisfied” or “completely satisfied” with the services provided on a 5-point scale | 100% |
(III) Services provided to the former civil servants
Services | Time Required1/ Service Target |
Targets Achieved (%) |
---|---|---|
Post-service Outside Work of former Directorate Civil Servants | ||
(a)
Applications for post-service outside work with non-commercial entities processed under the Civil Service Bureau (CSB) Circular No. 7/2011
|
Process 80% of the cases within 17 working days2 |
81.3% |
(b)
Applications for post-service outside work with commercial entities processed under the CSB Circular No. 7/2011
|
Process 80% of the cases within 28 working days2 |
80.4% |
1
The time taken to process a case / request counts from the point when the service requestor has submitted all the requested information, if applicable.
2
This performance pledge does not include the time taken by the Advisory Committee on Post-service Employment of Civil Servants for processing an application.