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Civil Service Bureau – Performance Pledges
Review on Performance (2010-11)
(I) Services provided to the public
Services
|
Time Required */
Service Target
|
Targets Achieved
(%)
|
| Recruitment |
| (a) |
Notify candidates for Common Recruitment Examinations and Basic Law Tests (Degree/Professional Grades) of examination details |
| (b) |
Issue results of Common Recruitment Examinations and Basic Law Tests (Degree/Professional Grades) |
|
| |
| 12 calendar days before the examinations |
Within one month
after the examinations |
|
|
(II) Internal services provided to bureaux/departments in the Government
Services
|
Time Required */
Service Target
|
Targets Achieved
(%)
|
| (1) Appointment |
| (a) |
Examine promotion/appointment cases of which the Secretary for the Civil Service (SCS) is the appointment authority and seek further information and comment where necessary from departments before forwarding recommended cases to the Public Service Commission (PSC) |
| (b) |
Process requests for updating of Guides to Appointment (G/A), including approving the updated G/A for straight-forward cases or making necessary enquiries with departments for cases where information and/or comments have to be sought further from departments |
| (c) |
Process requests for qualifications assessment for civil service appointment, including advising on assessment results for straight-forward cases or forwarding requests to Hong Kong Council for Accreditation of Academic and Vocational Qualifications (HKCAAVQ) for cases where advice from HKCAAVQ is necessary or making necessary enquiries with departments for cases where further information has to be sought from departments |
| (d) |
Grant approval for the conduct of a promotion exercise to ranks of which SCS is the appointment authority upon receipt of all required information from initiating bureau/department |
| (e) |
Approve applications for engaging non-civil service contract (NCSC) staff exceeding the permitted ceiling or special NCSC quotas |
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3 weeks
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3 weeks
|
|
4 weeks
|
|
2 weeks
|
|
Process 90% of
the cases within
9 working days
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|
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96.4%
|
|
100%
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|
96.2%
|
|
98.8%
|
|
100%
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|
| (2) Creation of Supernumerary Post |
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Process applications for creation of supernumerary directorate posts |
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| (3) Allowances and Conditions of Service |
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Education Allowance |
| (a) |
Process applications for Local Education Allowance/Overseas Education Allowance (LEA/OEA) for schools not on the Approved Schools List |
| (b) |
Process applications for payment of LEA/OEA for officers' children who have been absent from school in excess of 30 days |
| |
Subsistence Allowance |
| (c) |
Process applications for special subsistence allowance, non-standard rates of subsistence allowance and reimbursement of other expenses |
| |
Conditions of Service for Officers Posted Overseas |
| (d) |
Determine and advise on matters relating to the terms and conditions of service for officers posted overseas |
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Job-related Allowances and Overtime and Related Allowances |
| (e) |
Determine and advise on cases relating to the payment of the existing job-related allowances (JRAs) and overtime and related allowances |
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9 working days
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9 working days
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| |
|
4 working days
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| |
|
3 weeks
|
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| Process 80% of the cases within 4 weeks |
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| (4) |
Conduct and Discipline |
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Disciplinary Cases |
| (a) |
Process cases requiring a disciplinary hearing [under sections 9 and 10 of the Public Service (Administration) Order (PS(A)O)], from notifying the officer on the ordering of the hearing to seeking PSC’s advice on the recommended punishment |
| (b) |
Process cases not requiring a disciplinary hearing [under section 10(3) of the PS(A)O (i.e. abscondment cases) and section 11 of the PS(A)O (i.e. cases of criminal conviction)], from receiving the requisite information or inviting the officer’s representation in mitigation of punishment to seeking PSC’s advice on the recommended punishment |
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Legal Assistance |
| (c) |
Process applications for legal assistance from officers in criminal/civil proceedings or formal inquiries |
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| |
| |
| (i) |
Process 50%
of the cases
within 6 months |
|
| (ii) |
Process 80%
of the cases
within 9 months |
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| (i) |
Process 50%
of the cases
within 1 month |
|
| (ii) |
Process 80%
of the cases
within 3 months |
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| |
|
9 working days
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|
| |
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(i) 100%
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(ii) 100%
|
| (i) 100% |
| (ii) 100% |
| |
|
100%
|
|
| (5) |
Leave and Passage |
| (a) |
Process applications for leave from Heads of Departments |
| (b) |
Process applications for exemption from the requirement to consult a medical board for the grant of prolonged sick leave under CSR 1282 or 1283 upon fulfilling the conditions laid down in relevant CSB guidelines in May 2010 |
| (c) |
Process applications for exceptional approval to upgrade duty passage upon fulfilling the conditions laid down in relevant CSB guidelines in February 2009 |
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4 working days
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10 working days
|
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5 working days
|
|
| |
|
100%
|
|
New pledge introduced in 2011-12
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New pledge introduced in 2011-12
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| (6) |
Housing Benefits |
| (a) |
Notify successful applicants for Non-departmental Quarters after each meeting of the Quarters Allocation Committee |
| (b) |
Process claims for removal allowance and forward to the Treasury for payment |
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On the same day
as the meeting
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4 working days
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| (7) |
Civil Service Training and Development |
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Training and Development |
| (a) |
Submit proposals to bureaux/departments (B/Ds) on requests for customised training services |
| (b) |
Submit proposals to B/Ds on requests for consultancy services or Human Resources Development (HRD) studies |
| (c) |
Issue regular invitations to B/Ds for course nomination |
| (d) |
Issue notifications to B/Ds to confirm placement |
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Quality of Service |
| (e) |
Provide training programmes |
| (f) |
Provide consultancy services/HRD studies |
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| |
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4 weeks
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8 weeks
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|
4 weeks before
deadline of nomination
|
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2 weeks before commencement
of courses
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For 80% of the courses/ programmes, 80% of the trainees rate them “very effective” or “outstanding” on a 5-point scale
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80% of client departments are “very satisfied” or “completely satisfied” with the services provided on a 5-point scale
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100%
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100%
|
|
100%
|
|
100%
|
| |
|
100%
|
|
100%
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(III) Services provided to the former civil servants
Services
|
Time Required */
Service Target
|
Targets Achieved
(%)
|
| Post-service Outside Work of former Directorate Civil Servants |
| (a) |
Applications for post-service outside work with non-commercial entities processed under the Civil Service Bureau (CSB) Circular No. 7/2011 |
| (b) |
Applications for post-service outside work with commercial entities processed under the CSB Circular No. 7/2011 |
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Process 80% of the cases within 17 working days Note
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Process 80% of the cases within 28 working days Note
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New pledge introduced in 2011-12
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New pledge introduced in 2011-12
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* The time taken to process a case / request counts from the point when the service requestor has submitted all the requested information.
Note: This performance pledge does not include the time taken by the Advisory Committee on Post-service Employment of Civil Servants (ACPE) for processing an application. This performance pledge will be reviewed later after taking into account the advice of the ACPE.
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