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Home > Letters to colleagues
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11 September 2017

Dear Colleagues,
Civil Service Outstanding Service Award Scheme 2017
     The Civil Service Outstanding Service Award Scheme, first launched in 1999, aims at promoting a customer-focused service culture and encouraging continuous improvement in the delivery of public services. Apart from recognising the outstanding achievements of the winning departments, the excellent public services provided by the awardees would also serve as good examples for colleagues to learn from one another and share experience, so as to inspire innovation and enhance the quality of the Government's service.
     This year, awards were presented to a total of 19 departments. The winning entries, which cover a wide variety of services, demonstrate colleagues' responsiveness to public needs. At the prize presentation ceremony held on 7 September, the Chief Executive, Mrs Carrie Lam, and members of the adjudication panels extended their heartfelt congratulations to the winners and commended the winning teams for their outstanding public services for proactively meeting the needs of the public and progressively improving with the times. 
     To publicise the innovation and experience of the winning teams on delivering better public services, the Civil Service Bureau has collaborated with Radio Television Hong Kong (RTHK) to produce a television programme, which will be broadcast on the following channels:
  • TVB Jade 81 from 6:00 pm to 6:30 pm on Wednesday, 13 & 20 September
  • Cable 10 Live News Channel from 11:00 pm to 11:30 pm on Wednesday, 13 & 20 September
  • RTHK TV 31 from 9:00 pm to 10:00 pm on Sunday, 24 September
  • ViuTV 99 from 6:30 pm to 7:00 pm on Wednesday & Thursday, 27 & 28 September
     Do enjoy it with your families and friends. For details of the winning entries, please visit our thematic website at Starting from late December, a new "Public Service Excellence@Gov Video Series" will be uploaded in batches on the website as well as the YouTube channel at, and will be shown at various government venues. The winning departments will also be invited to introduce their respective work portfolios to students and the public through seminars and visits.
     Let us join hands in delivering quality public services to meet the changing needs of the community.

Yours sincerely,

The signature of SCS, Mr Joshua LAW

( Joshua LAW )
Secretary for the Civil Service

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