Step 1 - Conduct a Departmental Strategic Analysis

The goal of the HRM Plan is to support and reinforce the department's objectives and programmes. The first step in developing the Plan is to obtain a clear understanding of the department's objectives, programmes and key challenges. This understanding can be obtained by conducting a strategic analysis.

What to Do

Conduct a strategic review of the department including strategic objectives, direction and critical success factors.
- Strategic objectives are departmental objectives which are usually articulated through the vision, mission, values, corporate business plans and strategic programmes. If the department's vision, mission and values have not been articulated, it is recommended that the opportunity be taken to articulate them as seen in the Drainage Services Department case.
- Strategic direction is where the department, and the services it plans to provide in the future, are heading towards.
- Critical success factors are the factors that will determine whether the strategic objectives will be achieved, e.g. if customer satisfaction is an objective, then delivering services that meet customer expectations is a critical success factor.

Example :

Conducting a Strategic Review
Customer & Excise Department

Vision & Mission

Vision

To be recognized as a Customs Administration that provides the highest quality of Customs services with integrity and professionalism in protecting the revenue of Hong Kong, facilitating legal trade, enforcing Customs laws and fulfilling international Customs obligations.

Mission

To perform our Customs duties efficiently using the best management, intelligence and technology.
To deliver quality service on the principles of facilitation, accountability, consistency, transparency and simplicity.
To develop an organisational culture that recognizes the importance of staff contribution and commitment.

Strategic Programmes

Control & Enforcement
Anti-Nacrotics Investigation
Intellectual Property Rights & Consumer Protection
Revenue Protection & Collection
Trade Controls

Identify strategic challenges. Strategic challenges consist of both internal challenges such as internal organisational issues and external challenges such as responding to changing public expectations.

Example :

Strategic Challenges
Customs & Excise Department

Move to Chap Lap Kok Airport
Continuous expansion of passenger and cargo traffic at Hong Kong-China border
Addition of consumer protection responsibilities
Increasing public expectations for service quality

How

Review key departmental documents. These include the department's vision, mission, and values, programmes, and other strategic documents. If the department has not yet formulated its vision, mission and values, it would be useful to have them worked out.
Interview senior departmental staff to obtain their views on the department's direction, critical success factors and challenges.
Interview key departmental stakeholders, e.g. members of staff and customers of the department's service to determine their expectations of the department.

Case Study

Drainage Services Department Development of its Vision, Mission, and Values
Drainage Services Department (DSD) had already formulated a number of strategic programmes. The staff were very clear about the scope of their job and responsibilities. However, the Department was still in need of a vision and mission, as well as a set of values to guide and unify the efforts of the whole Department to meet departmental objectives. The DSD senior management team decided to develop its statements of vision, mission, and values as a key precursor to its departmental HRM Plan.

DSD initiated the process by examining and discussing the future desired state of the Department amongst the senior management team in a workshop facilitated by the consultant. During the workshop, the management team was divided into three groups. Each group drafted vision and mission statements which were presented and discussed in the workshop. The team was able to reach consensus on a draft after the half day workshop. Several focus groups were held to consult staff on the draft vision, mission and value statements. As a result of suggestions from staff, the original drafts were modified. This process of soliciting and incorporating feedback from different groups of staff will continue until the majority of staff have been consulted. The statements will then be finalised, translated into Chinese and publicised throughout the Department. With its vision and mission formulated, DSD was able to identify what changes were required in the way the Department managed its human resources so that the Department would be better able to achieve its vision and mission.		Draft Vision, Mission, Values Drainage Services Vision To develop and maintain world-class drainage systems to keep our community healthy and safe. Mission We are committed to - improving our drainage systems to treat wastewater and dispose of rainwater in an environmentally responsible manner, providing safe, healthy and rewarding working environment for our staff; delivering an efficient, cost-effective and courteous service; and fostering good working relationships with our clients, consultants and contractors. Values Commitment Teamwork Professionalism Customer Satisfaction

Introduction

What is a HRM Plan?

Critical Success Factors for Developing the HRM Plan

A Shift in Mindset

The HRM Plan in Context

Model for Developing the HRM Plan

Developing a HRM Plan - A Step-by-Step Approach

Samples of a Summary List of HRM Programmes and a HRM Plan Programme

Step 1 - Conduct a Departmental Strategic Analysis

Step 2 - Identify Strategic HR Issues

Step 3 - Identify Ongoing HR Issues

Step 4 - Prioritise the HR Issues and Determine Actions

Step 5 - Draw up the HRM Plan

Step 1 - Conduct a Departmental Strategic Analysis

What to Do

Drainage Services Department Development of its Vision, Mission, and Values

Drainage Services Department
Development of its Vision, Mission, and Values