Good Practices for Managers


  

This " Good Practices for Managers" bookmark kit aims to give managers a concise framework on how to achieve effective management. It covers four key areas of managerial focus :

Serving the Community

Leading People for Team and Organisational Success

Managing Effectively for Results

Leading by Example with Personal Credibility

Behavioural indicators for effective management under each of the above key areas are described.

By providing the essence of effective management, we hope that managers will have a better understanding of their management role.

  

Civil Service Bureau
2000

  

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Serving the Community


To respond to the rising expectations and increasing demands of the community, managers need to do the right things rather than just doing things right.

An effective manager will:

Take an interest in the community

  • Identify and respond to the needs of the community
  • Act positively in the interest of the department and the community

Take long term perspective and build organisation culture

  • Is committed to departmental vision, mission and core values
  • Communicate and cascade central and departmental vision, mission and core values
  • Analyze the strengths, weaknesses, opportunities and threats in both short-term and long-term perspectives

Focus on the customers

  • Focus efforts and direct resources to meet customer needs and expectations
  • Seek opportunities to plan and improve services to the customers
  • Develop and maintain relationships with both external and internal customers
  • Promote collaboration with service partners and agents, and ensure 'win-win'

  

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Leading People for Team and Organisational Success


Members of a high performing organisation collaborate with each other. Managers need to create work environments which promote an easy flow and sharing of information and generate participation and co-operation. Staff should also be encouraged to align their own goals with those of the organisation.

An effective manager will:

Energize and motivate others to give of their best

  • Encourage staff to do their best by using positive language and creating positive emotion in staff
  • Review the work of staff with a planned approach and on regular basis
  • Provide guidance and coaching constantly

Develop teams for synergy and high performance

  • Steer efforts and energy towards achieving common goals and objectives
  • Set out high but achievable standards and bring out the best in teams
  • Encourage team learning, sharing and mutual support
  • Share success and credit with team members

Build collaborative relationships with internal and external partners

  • Share power and authority through delegation and empowerment
  • Build trust and co-operation
  • Accept and tolerate differences and diversity

  

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Managing Effectively for Results


Good managers are proactive and unconventional in managing change, finding ways to do better and more with less resources, leading with greater flexibility and diversity in approaches to deliver results. They must focus on high performance, direct efforts on continuous improvement, and are themselves champion and initiator of change.

An effective manager will:

Manage performance for results

  • Make best use of resources, ensure value for money, overcome constraints and avoid wastage
  • Develop performance indicators and benchmark for continuous improvement
  • Review and improve work processes, procedures and systems
  • Identify and address problems and concerns through preventive actions

Make change happen

  • Act as a catalyst and driver for continuous improvement
  • Work beyond traditional boundaries and produce results
  • Is prepared to take risks, overcome obstacles, and manage resistance
  • Learn from mistakes and success; do not lose strength and courage

  

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Leading by Example with Personal Credibility


Managers can set the tone not only for their own unit, but also collectively, for their whole organisation. Managers must 'walk the talk'. Staff are more likely to observe what the manager does rather than what he or she says.

An effective manager will:

Possess and project a positive self-image

  • Is self motivated and willing to contribute efforts beyond the basics
  • Has high energy, resilience and tenacity
  • Lead by example and personal commitment

Act ethically and maintain integrity

  • Is open, honest and truthful
  • Uphold integrity of one self and in staff
  • Keep promises, deliver results and admit mistakes

Take responsibility for continuous self improvement

  • Understand own strengths and weaknesses as well as the working environment
  • Explore good management practices elsewhere, update knowledge, skills and techniques relevant to the job
  • Seek feedback from supervising officer, peers and staff members
  • Seek opportunities to develop a different range of job experiences
  • Extend network, and arrange self-study for continuous learning and improvement

  

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