Dear Colleagues,

Serving the Community through Thick and Thin

In the past few weeks, we have witnessed significant developments in Hong Kong, which have impacted on the governance of the Hong Kong Special Administrative Region Government and its Principal Officials.  The purpose of this letter is not to comment on these developments.  Rather, it is to highlight the importance of maintaining stability and providing quality public service in times of difficulties for which the civil service plays a major role.

The civil service is the cornerstone of Hong Kong's stability.  Over the years, colleagues have demonstrated consistently their competence in and dedication to serving the community, irrespective of changes in the political structure of the Government or reshuffles of top officials.  Their outstanding performance in combating the Severe Acute Respiratory Syndrome (SARS), which struck early this year and in handling the tragic traffic accident on Tuen Mun Road this month, bear ample testimony of the fact that Hong Kong people can look to the civil service in times of crisis for the faithful discharge of its duty to protect their lives and for reassurance and sense of security.

Upon the outbreak of SARS in March, colleagues were entrusted the mission to combat this previously unknown virus alongside our health care workers.  During the past four months, they have been performing their duties conscientiously and doing their utmost to protect the health of our fellow citizens.  One colleague even gave up her life in the cause.  This willingness to risk one's life is eloquent of the civil service's dedication and commitment to serving the community.

The tragic traffic accident that occurred on Tuen Mun Road on 10 July further demonstrates the efficiency and professionalism of the civil service.  Within minutes after the accident, our policemen, firemen and ambulancemen rushed to the scene for the rescue of the passengers on board the toppled bus.  Neither the hot temperature, the rugged slope nor the heavy equipment they were carrying could hold them back.  They spared no pains and seized the seconds to complete the rescue operation.  In no time, the debris of the bus was removed and inter-departmental help desks were set up to render assistance to the families of the victims.  This gives a good picture of the efficiency and professionalism of the civil service.

Time and again, colleagues have met crises without fear and remained dedicated to serving the community.  This has won high regards and trust from the people we serve.  I am really proud of you all.  I hope you will keep up your fine tradition of serving the community unswervingly and help relaunch Hong Kong after our victory over SARS.

As I have mentioned in my last letter to you, I have asked Directors of Bureaux and Heads of Departments to issue a Certificate of Appreciation on my behalf as a token of thanks to those colleagues who have contributed towards the fight against SARS.  To date, we have distributed more than 14 000 copies of the certificate to bureaux and departments.  The new issue of the Civil Service Newsletter published today features the work of various bureaux and departments in combating SARS and carries stories of SARS fighters in the civil service.  Do look out for this new issue!

Yours sincerely,

(Joseph W P Wong)
Secretary for the Civil Service