| Hotline Counselling Service on Stress Management
The Civil Service Bureau has commissioned the Christian Family Service Centre to provide a new round of hotline counselling service on stress management from 1 July 2010 for a period of two years. The service aims to help staff cope with stress from work and other personal problems. About 77,000 staff, including non-civil service contract staff, from some 60 bureaux/departments which do not have their own counselling service may make use of this hotline. The scope of the hotline counselling service includes:
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telephone counselling service from 2 p.m. to 10 p.m., Monday to Friday, and from 9 a.m. to 1 p.m. on Saturdays, except public holidays. Calls outside service hours will be answered by a paging service and counsellors will return the calls as soon as possible; |
| (b) |
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face-to-face counselling will be provided to staff by experienced counsellors or the clinical psychologists of the service agency, if necessary; and |
| (c) |
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referral to appropriate bodies if the service required falls outside the ambit of the scheme. Costs incurred for the referred service, if any, will have to be borne by the users. |
The service is free of charge. Staff who wish to seek counselling service can call the hotline at 2191 7299.
Staff are not required to disclose their names when calling the hotline. Disclosure of other particulars, such as the department they belong and the post they serve, etc., are at their discretion. The information provided by staff and the contents of counselling are kept in strict confidence by the service agency.
Apart from the centrally provided service, a number of departments, including the Customs and Excise Department, the Electrical and Mechanical Services Department, the Fire Services Department, the Department of Health, the Immigration Department, the Social Welfare Department, the Hongkong Post, the Transport Department, the Hong Kong Police Force, the Correctional Services Department and the Housing Department, are providing different forms of counselling service to help their staff cope with stress arising from work or other personal problems.
Useful Reference
- Paper for Legislative Council :
12.2002 - Management of stress in Workplace in the civil service (PDF format)
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