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Hotline Counselling Service on Stress Management

The Civil Service Bureau has commissioned the Christian Family Service Centre to provide a new round of hotline counselling service on stress management from 1 July 2016 to 30 June 2018.  The service aims to help staff cope with stress from work and other personal problems.  Staff, both civil servants and non-civil service contract staff, from some 60 bureaux/departments which do not have their dedicated counselling service may use this hotline.


Staff in need are encouraged to use this hotline counselling service at 2191 7299.  The scope of the hotline counselling service is as follows –


  • telephone counselling service from 2:00 p.m. to 10:00 p.m. on Monday to Friday, and from 9:00 a.m. to 1:00 p.m. on Saturday, except public holidays.  Calls outside the service hours will be answered by a paging service and the counsellors will return call as soon as possible.  In case of emergency, counselling service will be provided to the callers as soon as possible and in any event within 3 hours of the calls made to the counsellors.  If it is not an urgent case, the counsellors will return call the next working day; and

  • face-to-face counselling by the counsellors or the clinical psychologists of the service agency, if necessary. (Note: Civil servants should take vacation leave or earned time-off if they attend interviews with the counsellors during working hours.  Separately, with effect from 1 July 2017, civil servants may apply for time-off under Civil Service Regulation 904 as a concessionary arrangement to attend counselling sessions provided by clinical psychologists under this hotline counselling service; for enquiries, please contact Departmental Secretaries.)

Where appropriate, the counsellors may assist the callers to seek other services and the cost of the relevant services will have to be borne by the concerned staff.


Staff in need of the counselling service are encouraged to call the hotline and they are not required to disclose their names.  Counsellors will require the callers to provide some brief information (e.g. their departments) so that the counsellors can ascertain if the callers are covered by this counselling service.  The information provided by the callers and the content of counselling will be kept in strict confidence.


A number of departments, including the Customs and Excise Department, the Electrical and Mechanical Services Department, the Fire Services Department, the Department of Health, the Immigration Department, the Social Welfare Department, the Hongkong Post, the Transport Department, the Hong Kong Police Force, the Correctional Services Department and the Housing Department are providing dedicated counselling service to help their staff cope with stress arising from work or other personal problems.


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